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Terms and Conditions

The following information must be agreed upon before purchase or registering for an account at animesekai.com.

Please review these terms as they contain useful information and will help to avoid any unexpected complications.

Any questions or concerns regarding these terms and conditions may be sent to info@animesekai.com.

 

Product Information

All product details given on our website are made accurate to the best of our abilities. However, Anime Sekai does not guarantee the accuracy or completeness of this information. We do our best to fully disclose all information on a product before it is sold to the customer. If you have any questions regarding a product, please email us before making your purchase.

Warning : Choking Hazard

All toys are collectibles and are considered to be for adults.
Some toys may be a choking hazard and are NOT suitable for children under 3 years old. Anime Sekai accepts no responsibility for any misuse of these toys.

 

Shipping and Handling

We use the United States Postal Service and Federal Express for all shipping needs.

Prices for shipping are automatically calculated using the formulae provided by the shipping companies. You may view rate information at their respective websites.

Orders will ship out within 1-2 business days of the order unless we are currently attending a convention, in which case there will be a note on the front page and the shopping cart letting you know that there will be a delay.

An email will also be sent to each person who places an order during this time to notify them of a shipping date for their order.

Please email us before you place your order if you have special circumstances that must be met regarding delivery.

We do ship internationally. These orders will be filled with USPS and are usually delivered between 6-15 business days.

Customers may find our convention schedule here to avoid any unexpected delays.

Anime Sekai is not responsible for any damage or loss during shipping.

If a claim must be filed, a customer must make the claim with the shipper that they requested during checkout.
Anime Sekai will provide assistance and any information necessary to aid a customer during their claims process.

USPS Domestic Claims may be filed online here. You may also call your local USPS office for more information.
http://www.usps.com/insuranceclaims/online/welcome.htm

USPS International Claims may be filed online here.
http://www.usps.com/insuranceclaims/intlclaims.htm

FedEx Claim information can be found here.
http://fedex.com/us/customersupport/express/faq/claims.html

Domestic Shipping Services Include:
USPS Priority Mail - 2-3 business days - based on location
USPS Express Mail - 1 business day
FedEx Ground - 1-7 business days - based on location
FedEx Express Saver - 3 business days
FedEx 2nd day Air - 2 business days
FedEx Next Day Air Saver - 1 business day - delivered before 4:30pm

International Shipping Services Include:
USPS Express Mail International (EMS) - 5 business days
USPS Priority Mail International - 6-10 business days
USPS First Class Mail International - 7-15 business days - no tracking information is available.

All shipping methods have tracking numbers available, with the exception of First Class Mail International. These will be provided within 24 hours of the ship date.

 

Taxes

Residents of Virginia must pay a 5% sales tax. This tax is calculated based on the subtotal of the order. The price of shipping is not taxed.

Anime Sekai is not responsible for any customs duties or taxes that may occur during international shipping.

 

Refund and Return Policy

All sales are final.

We will not accept returns for refunds or exchanges unless any of the following conditions are true:

1.    We made a mistake on the order.
2.    Manufacturer defects - to be explained below.

In the case of a return, the customer is responsible for return shipping costs.
All items must be returned in their original boxes and in original condition.

Anime Sekai is not responsible for damage or loss during return shipping. Customer is advised to use a trackable form of shipping with insurance.

If a product has manufacturing defects, Anime Sekai will provide a replacement free of charge, after the items have been returned and inspected. In the case that a replacement is not possible, a full refund will be issued, less shipping costs.

Customers are advised to take photographs of any suspected defects or damage prior to opening.

Manufacturer defects include, but are not limited to:

1.   Duplicate parts - IE. a figure comes with two left arms instead of a left arm and a right arm.
2.   Missing parts - IE. a figure comes with no left leg.

Manufacturer defects DO NOT include, but are not limited to:

1.   Paint and color discrepancies.
2.   Inability to assemble a figure - pieces too tight / loose.

Please contact us if you have a question regarding the quality of a product.

Customers must contact us about any claims for refunds or replacements within 7 days of delivery date.

 


Privacy Policy

A customer's privacy is important to us.

Anime Sekai will not give a customer's information to any outside parties. The only use for this information is to deliver product and verify delivery. Anime Sekai will not send any unsolicited mail, whether digital or tangible, to the customer without prior consent.

Email addresses and phone numbers will only be used to contact the customer if a need arises. There will be no solicitation by email or phone.

In the case that the customer signs up for our mailing list, it authorizes us to send out an email newsletter periodically.

Our website tracks the number of visitors, the region of the world in which they came, and also the internet browser used by the visitor. This information may be shared with outside parties, such as advertisers, web hosts, or web developers. However, any information that could potentially identify an individual will not be shared under any circumstances.

All personal information is stored securely on our website. This information can be editted by the customer at any time by logging in and changing the details in the My Account section of this website.

Cookies are used to store information about the customer's shopping cart as well as session login details. No information from these cookies is shared with any outside parties.

Any questions about this privacy policy may be directed to info@animesekai.com.

All communication via email is equivalent to the written word. Any agreements, notices, and disclosures discussed through email will satisfy legal requirements and act as written documents.




External Links

This website may contain links to websites outside of animesekai.com.

Anime Sekai is not responsible for the content of any linked websites. They are provided only as references and posted for the convenience of the customer.



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